Terms & Conditions

These Terms & Conditions govern the provision of services by Render Digital Solutions ("Render Digital Solutions", "we", "us", or "our") to our clients ("client", "you", or "your").

By engaging our services, approving a quotation, making a payment, or otherwise proceeding with a project, you acknowledge that you have read and agreed to these Terms & Conditions.

Render Digital Solutions provides digital and information technology services, including but not limited to:

• Website design and development
• Custom website and web application development
• E-commerce development
• WordPress and WooCommerce development
• Search engine optimization (SEO)
• Website maintenance
• Website and hosting-related services
• Domain-related services
• Digital marketing
• Graphic and visual design
• Other IT and digital services agreed between Render Digital Solutions and the client

The exact services, scope, deliverables, timelines, and fees for a particular project will be described in the relevant quotation, proposal, invoice, or other written agreement.

Most projects are undertaken based on a custom quotation.

A quotation describes the agreed scope of work and pricing. Work or functionality not included in the agreed scope may be treated as additional work and may incur additional charges.

Render Digital Solutions reserves the right to provide a revised quotation where the client requests significant changes or additional functionality after work has commenced.

Payment arrangements may vary depending on the project and may include:

• Upfront deposits
• Milestone payments
• Installment payments
• Full payment in advance
• Recurring payments or subscriptions
• Payments for hosting, domains, maintenance, or other services

The applicable payment schedule will be communicated to the client before or during commencement of the relevant service.

Payments may be processed through third-party payment providers, including PayHere.

Work will normally commence after the required initial payment has been received and the necessary information, content, access credentials, approvals, and materials have been provided by the client.

Render Digital Solutions may delay commencement where required information or payment has not been received.

The client is responsible for providing accurate and timely:

• Text and website content
• Images and other media
• Logos and branding materials
• Product information
• Approvals and feedback
• Hosting and domain access where applicable
• API credentials and other required technical information
• Other materials reasonably required to complete the project

The client confirms that it has the necessary rights and permissions to provide materials supplied to Render Digital Solutions.

Delays in providing required information, materials, approvals, or feedback may result in corresponding delays to the project.

The number and scope of revisions included in a project will be determined by the relevant quotation or project agreement.

Revisions must remain within the agreed project scope.

Requests for additional functionality, substantial design changes, new pages, changes to previously approved work, or other work outside the agreed scope may incur additional charges.

Once a design, feature, page, or milestone has been approved by the client, substantial changes to the approved work may be treated as additional work.

Project timelines are estimates and depend on timely cooperation from the client and third parties.

Where a client fails to provide required information, feedback, approvals, or materials, the project timeline may be extended accordingly.

If a project remains inactive because the client fails to respond or provide required information for 30 consecutive days, Render Digital Solutions may treat the project as paused or abandoned.

Resuming an inactive or abandoned project may require a revised quotation, revised timeline, or additional charges.

Websites and other digital deliverables may be deployed to Render Digital Solutions' hosting infrastructure or the client's hosting infrastructure, as agreed.

A project or milestone will generally be considered delivered when the agreed deliverables have been made available to the client for review.

The client is responsible for reviewing delivered work and notifying Render Digital Solutions of genuine defects or issues relating to the agreed scope.

A client's change of preference or decision that they no longer want the completed project does not, by itself, constitute a defect.

Unless otherwise agreed in writing, upon receipt of full payment for the relevant project, the client will receive ownership of the custom final deliverables specifically created for that client.

Render Digital Solutions retains ownership of its pre-existing intellectual property and reusable development resources, including but not limited to:

• Frameworks
• Libraries
• Generic code
• Reusable components
• Templates
• Development tools
• Internal systems
• Pre-existing designs
• General technical knowledge and methods

The transfer of ownership of a client's final deliverables does not transfer ownership of third-party software, plugins, themes, fonts, APIs, stock assets, or other third-party intellectual property.

Such third-party materials remain subject to their respective licenses and terms.

Unless the client has specifically requested confidentiality in writing, Render Digital Solutions may display completed websites, designs, screenshots, project descriptions, or other publicly available aspects of completed work in its portfolio, website, social media, or other marketing materials.

Confidential information supplied by the client will not intentionally be publicly disclosed merely for portfolio purposes.

Where Render Digital Solutions provides hosting or maintenance services, those services are subject to the applicable hosting or maintenance fees.

Maintenance services generally cover minor technical updates and small content changes within the agreed service.

Major redesigns, new functionality, extensive content changes, development work, or other work outside the maintenance scope may be charged separately.

Render Digital Solutions may suspend hosting, maintenance, or related services where applicable fees remain unpaid or where the client materially breaches these Terms.

Projects may depend on third-party services such as hosting providers, domain registrars, payment providers, WordPress plugins, software platforms, APIs, Google services, Meta services, Cloudflare, or other providers.

Render Digital Solutions is not responsible for outages, failures, policy changes, discontinuation, security incidents, or other issues caused by third-party services outside our reasonable control.

Third-party fees may be payable separately by the client.

SEO and digital marketing services are performed using reasonable professional practices.

However, Render Digital Solutions does not guarantee:

• Specific Google or search engine rankings
• Specific levels of website traffic
• Leads or enquiries
• Sales or revenue
• Conversion rates
• Advertising performance
• Any particular business outcome

Search engine algorithms, advertising platforms, market conditions, competition, and other external factors can affect results.

Render Digital Solutions takes reasonable measures to protect information provided during the course of a project.

Where possible, client credentials and sensitive technical information are not permanently retained after they are no longer required.

Clients remain responsible for maintaining appropriate access controls and changing passwords or credentials where appropriate.

Render Digital Solutions is not responsible for security incidents originating from third-party systems, compromised client accounts, insecure client infrastructure, or circumstances outside our reasonable control.

A client may request cancellation of a project.

If cancellation occurs before work has commenced, the client may receive a full refund, subject to deduction of any non-refundable third-party costs already incurred specifically for the project.

If work has already commenced, the initial deposit or advance payment will generally be non-refundable. Render Digital Solutions may calculate charges based on work already performed, completed milestones, committed resources, and non-refundable third-party expenses.

If the client materially breaches these Terms, fails to make required payments, or otherwise prevents the project from reasonably proceeding, Render Digital Solutions may suspend or terminate the relevant services.

Where services are terminated because of a client breach, Render Digital Solutions may withhold or suspend delivery of unfinished work until outstanding amounts have been resolved.

Refunds are governed by our separate Refund and Cancellation Policy.

Once a website, milestone, or other agreed deliverable has been completed and delivered in accordance with the agreed scope, payments for that completed work are generally non-refundable merely because the client subsequently changes their preference or no longer wishes to use the service.

Genuine defects relating to the agreed scope will be addressed in accordance with the applicable project terms.

Render Digital Solutions will make reasonable efforts to provide services professionally and in accordance with the agreed scope.

To the extent permitted by applicable law, Render Digital Solutions will not be liable for indirect, incidental, special, consequential, or business losses, including loss of profits, revenue, business opportunities, data, or anticipated savings resulting from circumstances outside our reasonable control.

This includes losses arising from third-party hosting providers, domain registrars, payment processors, software platforms, plugins, APIs, or other third-party services.

Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded under applicable Sri Lankan law.

Render Digital Solutions will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, internet or infrastructure failures, government action, cyber incidents affecting third-party providers, widespread service outages, strikes, or other unforeseen events.

Render Digital Solutions may update its services, pricing, and policies from time to time.

The terms applicable to a particular project will generally be those agreed with the client at the time of engagement, unless otherwise agreed.

These Terms & Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes that cannot be resolved through reasonable discussion may be subject to the jurisdiction of the courts of Sri Lanka.

Render Digital Solutions326/15, Kalagedihena, GampahaPhone: 07033220313Email: info@vanguarditsolutions.comWebsite: vanguarditsolutions.com